ApartmentsUK is committed to delivering exceptional real estate consulting services. We understand that our clients may have concerns, and we aim to provide the best experience. Please review the following policy regarding returns and refunds for our consulting services.
1. Service Refunds
Our services are non-tangible, and refunds are generally not provided once a consultation has taken place. However, we do consider refunds under exceptional circumstances.
Refunds may be available if there was a billing error or if a service was not delivered as initially agreed upon.
2. Exceptional Circumstances for Refunds
If you believe a refund is warranted due to an issue with service quality or billing discrepancies, please contact us within 14 days of the service completion. We will review each request on a case-by-case basis.
3. Refund Process
If approved, refunds will be processed within 10 business days and issued to the original payment method.
For more information about your specific situation, please contact us by email or phone.
4. Contact Us
To request a refund or discuss concerns, contact us at info@apartamentsuk.uk or +44 (747) 228-3564. Our team is committed to addressing any issues fairly and promptly.